Integration & API Support Engineer

MuleSoft’s Customer Support team is seeking an exceptionally talented contributor with a passion for researching complex technologies and a track record of high customer satisfaction to help team drive customer success with MuleSoft products. We maintain an extremely high level of satisfaction across our customer base, and we take great pride in our operational efficiency and the strength of the solutions we provide to our customers.

As an Integration and API Support Engineer, you’ll find yourself researching new technologies every day including Web Services, HTTP, JMS and many types of Enterprise Software and Software-as-a-Service. This role will give you an opportunity to build expertise in numerous bleeding-edge technologies and to fast-track your career towards customer facing technical roles, and your successes will have impact across the company.

What you’ll achieve:

3 months:

• Hit the ground running, get to know the main Anypoint products, the support process and tools
• Become familiar with the different cross-functional teams working with our prospects and customers and become a certified MuleSoft Developer

6 months:

• Expand your Anypoint products knowledge while addressing customer inquiries and triaging issues
• Complete the Advance Anypoint Platform Developer training
• Full member of our support team, capable in handling inquiries and problems of all MuleSoft Anypoint products, delivering outstanding service for MuleSoft customers, and completing your on-ramp process with an Anypoint Support Engineer certification

What you’ll need to be successful:

• Bachelor’s degree in CS or equivalent industry experience
• Understanding of Internet technologies and protocols such as HTTP and FTP
• Experience in software development and concepts, including debugging (e.g. against Java APIs)
• Experience with SOAP, REST and/or Web Services
• Experience with SalesForce.com as a user, developer, or administrator
• Solid experience providing technical solutions development for enterprise software or hosted high-tech services using JEE and/or JSE framework
• Experience using a JAVA IDE (Eclipse, Intelli J, Netbeans) is beneficial; experience profiling Java applications (including threading issues), examining thread dumps, etc. is ideal
• Experience with Tomcat, XML, JMS, WS* and SOA/Integration technologies is a plus
• Integration product support is preferred. Other integration vendors include IBM, BEA, Oracle, Tibco, etc. Knowledge of Open Source business and/or past contributions to open source projects is also favorable
• Proven problem solving and analytical skills
• Excellent verbal and written English communication skills

About MuleSoft, a Salesforce company 

Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we’re proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row. 

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.