The person must act independently and own the implementation and impacts of assigned projects, and demonstrate the ability to be successful in a team-oriented environment, working with different stakeholders. You will be part of an elite, professional, and rapidly growing team that succeeds through collaboration, tenacity, and constant improvement and a fast pace environment.
Our ideal candidate will have experience working with large, complex data sets, experience in the high tech industry, exceptional analytical skills, experience working in operational roles supporting business partners, and experience with Process Improvement / Automation.
Leverage business knowledge and expertise to drive business process improvements. Identify process inefficiencies, implement solutions, and track progress.
Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.
Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.
Manage day-to-day execution of project implementations. Assist with the planning, tracking, documentation and status updates for the project.
Able to manage one or two large projects or a couple of small to medium sized interrelated projects requiring complex cross-functional collaboration and management at the program level.
Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills.
Adopt a standardized development lifecycle methodology for all projects.
Facilitate requirements gathering and assist with the creation of project deliverables, as needed.
Facilitate and own the creation of technical design documents for complex projects, by interfacing with Technical Architects and Developers, as needed.
Participate in end to end implementation planning including project management, issue management, communication and change management.
As necessary, write and review QA and UAT test scripts.
Manage UAT with end users including coordination and user acceptance signoff.
Prepare user documentation and training documentation as necessary.
Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product roadmapping.
Have difficult conversations regarding budget, resources and timeline and formally capture and communicate outcomes of those meetings.
PREFERRED QUALIFICATIONS & SKILLS:
Bachelor's degree in Business Administration and/or Information Technology or equivalent experience.
5-10 years experience in Project Management Role.
5-10 years experience in managing external client projects in positions of increasing responsibility in the delivery of business consulting and systems development.
Implementing enterprise-scale software solutions. Tableau or other BI tools implementation experience preferred.
Experience with defining and managing customer specific Development Operations, Managed Services projects
Demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule.
Demonstrated negotiation, conflict management and leadership skills.
Demonstrated project management skills with teams of up to 10+ people.
Demonstrated history of delivering high quality results on schedule and within budget.
Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.
Ability to weigh business and technical requirements to produce project plans and estimates.
Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively managing client escalations.
Manage and communicate with remote developers during non-traditional business hours.
Ability to work effectively in a fast paced, high energy, team-oriented environment.
Ability to multi-task and perform effectively under pressure.
Experience with business process expertise around Customer Service and Support.
High-level business-fluency in English
Accommodations - If you require assistance due to a disability applying for open positions please contact the Salesforce.com Recruiting Department.