Senior Integration & API Support Engineer

MuleSoft’s Customer Support team is looking for an extremely talented contributor with a passion for researching complex technologies and a track record of high customer satisfaction to help our team drive customer success with MuleSoft products. We maintain an extremely high level of satisfaction across our customer base, and we take great pride in our operational efficiency and the strength of the solutions we provide to our customers.

As a Senior Integration and API Support Engineer, you’ll find yourself researching new technologies every day, including Web Services, HTTP, JMS, JEE application servers and many types of Enterprise Software. This role will give you an opportunity to build expertise and fast track your career towards customer-facing technical roles, and your successes will have impact across the company.

What you’ll achieve:

3 months:

  • Hit the ground running, mastering the main Anypoint products and the support process and tools
  • Become familiar with the differing Web Services, HTTP, JMS, JEE application servers, and many types of Enterprise Software
  • Quickly isolate the root cause of an issue when it arises and provide a practical solution
  • Ability to explain technical issues to a variety of audiences, including enterprise clients and experienced software developers/architects
  • Collaborate with experts in other fields, such as Engineering, Consulting, and Sales

12 months:

  • Expand your Anypoint products knowledge while addressing customer inquiries and triaging issues
  • Full member of our support team, capable in handling inquiries and problems of all MuleSoft Anypoint products, delivering outstanding service for MuleSoft customers
  • Improve internal processes and increase efficiency, and are eager to elevate the team and company’s performance

What you’ll need to be successful:

  • Bachelor’s degree in CS or equivalent industry experience
  • Experience in Java development and concepts, including debugging against Java APIs, providing technical solutions, examining thread dumps and threading issues, and hosting services using JEE and/or JSE framework
  • Experience with JEE Application Servers and Containers (administration, deployment, and/or development in Tomcat, JBoss, WebSphere, Spring, etc.)
  • Deep knowledge of Internet technologies and protocols such as HTTP and FTP
  • Experience with SOAP, REST, Webservices, Tomcat, XML, JMS, WS*, and SOA/Integration technologies
  • Integration product support is preferred. Other integration vendors include IBM, BEA, Oracle, Tibco, etc. Knowledge of Open Source business and/or past contributions to open source projects is also favorable

About MuleSoft, a Salesforce company 

Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we’re proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row. 

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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