Technical Writer

MuleSoft is looking for an experienced, talented, and motivated Senior Technical Writer to produce high-quality technical content for developers or DevOps engineers. You know how to work collaboratively with other writers, Product Management, Engineering, customers, and others to create the technical topics and examples that customers can find in Google.

Phrases such as “topic-based,” “Google-ready,” “developer-focused,” “task-oriented,” and “component documentation” flow naturally whenever you talk about your work. You are unafraid to ask questions because you love to learn about complex technologies. If you are a problem-solver who can deliver quality content in a demanding environment under tight deadlines, then this may be your perfect opportunity to take your career to the next level on a small, agile writing team at a fast-growing company.

What you’ll achieve:

3 months:

  • Understand all of the core use cases for one or more technologies and able to thoroughly document them and understand our other technologies well enough to write topics for larger team deliverables
  • Be self-directed in working with Engineering to gather doc requirements for upcoming releases, proactively respond to feedback about documentation for your focused technology or technologies, and use your strong relationship with Engineering to manage successful tech review of new or existing content

12 months:

  • Demonstrate expertise in one or more of MuleSoft’s technologies and know how our customers use them
  • Have a reputation for writing trusted guidance and have built a strong working relationship with Engineering stakeholders to draft, review, and publish content
  • Proactively respond to and seek documentation feedback from internal and external customers, have evaluated one or more documentation sets and implement organizational and structural changes, and have taken ownership of the process of peer and technical reviews of your content

What you’ll need to be successful:

  • Ability to read and, ideally, write code in Java or a scripting language
  • Experience documenting APIs, SDKs, and cloud-based enterprise software
  • Experience with Git, Markdown, and working from the command line
  • Experience with DITA and optimizing content for Google is a plus
  • Ability to breakdown problems
  • Exceptional writing skills with a strong voice and sharp eye for structure, along with the subject-matter knowledge required for credibility
  • Strong understanding of agile software development
  • Java is a plus

What you’ll get from us:

We realize exceptional people don’t choose jobs based solely on benefits, but we do our best to make sure that you’re set up for success so you can do your best work. As a Muley, you’ll receive health insurance for you and your family, equity, competitive salary with twice yearly market salary revisions, annual performance bonus, and flexible vacation time. Plus the fun stuff, like a fully stocked kitchen, regular catered lunches, volunteer opportunities, twice-yearly hackathons, office celebrations, and MeetUp, our annual all-company offsite in California. Check out our Life at MuleSoft page to learn more!

About Us

Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, Salesforce, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we’re proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 5 years in a row. We’re growing fast, and there’s plenty of opportunity for you to make an impact—join us!

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