HelpDesk Technician

We are looking for a HelpDesk Technician in our great office in Buenos Aires.

You will provide Internal Support on company-supported computer Applications and Platforms. Troubleshoot problems and advise on the appropriate action.

 

 

 What responsibilities will you get when working with us? 

  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Administer help desk software
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Stay current with system information, changes and updates
  • Work with Corporate Services Providers, Software & Hardware

 

What will you need to be successful in this role?

  • 4 years of experience in IT Support
  • Knowledge of Linux, AD, AWS, Jira & Confluence. 
  • Good verbal and written communication skills
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Related experience and training in troubleshooting and providing Helpdesk Support
  • Organised, self-motivated and have the ability to be independent problem solvers.
  • Enjoy working in a multi-cultural environment.
  • Fluent in English

 

What can you expect from us and what do we offer?

  • Being a part of one of the leading digital companies in LATAM based in Buenos Aires .
  • Deep understanding of our products and customers - the real foundation of OLX.
  • International career and travel opportunities.
  • Work with an international team of top professionals learning from one another.
  • Competitive salary and great benefits.
  • Free coffee, snacks and drinks.

 

Your opportunity...

At OLX we build a great platform that enables users in Latin America to make extra money by providing them the opportunity to trade second hand goods. Our mobile applications are vital in our value proposition, as more and more users get access to Internet on their cellphones. We're market leader in online classifieds in various Latam markets and aim to become the leader in entire Latam. OLX Latam is part of a worldwide group of regional companies, all operating under the OLX brand. As such we have a strong regional focus, with a powerful worldwide organization.

 

...at OLX Group

At OLX Group we have a clear ambition – to empower millions of people across the globe by helping them connect and share their goods and services. This inspiring purpose has helped us build one of the world’s leading Internet companies. This combination of business and purpose attracts a certain type of person. If you’ve got an entrepreneurial drive and think you can use that drive to contribute to our purpose, then we’d love to empower you to be successful. Want to know more?

 

Why OLX Group?

The OLX Group is a network of leading classifieds platforms in 45 markets, including brands like OLX, Avito, letgo, dubizzle, among others.

The OLX Group connects local people to buy, sell or exchange used goods and services by making it fast and easy for anyone to post a listing through their mobile phone or on the web. Hundreds of millions of people in local markets around the world generate more than 1.9 billion monthly visits, 37 billion monthly page views and 54 million listings every month on the OLX Group's online marketplaces.

Our 3000+ committed employees are making a difference from our 25 offices across the globe.

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