System Operations Lead

The System Operations Engineer Lead will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with our standards.

Tasks include, but are not limited to:
 Compliance documentation
 Coordinating and scheduling backup/recovery & Performing Disaster Recovery Testing
 Service Level Agreement monitoring,
 Access & identity monitoring
 Coordinating (but not performing) server and database patches
 Audit trail monitoring
 Small enhancements/configuration changes to software
 Coordinating software management Interfacing
 Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)
 Collecting & Processing Demands from Business Users
 Performing Incident & Problem Management
 Performing Change Management
 Working with IT Infrastructure to remediate replace migrate or decommission legacy systems or infrastructure items
 Decommissioning (Retiring) systems Coordinating System Archiving
 
Experience

• 2+ years working as System Lead or Similar
• Good General understanding of assigned application and system lead support service tasks
• Understanding and experience working with Hardware, software, networking and databases
• Proven work experience in an IT technical support or similar role
• Experience working in a multicultural diverse environment
• Experience working in a regulated environment is a plus

 
Skills Required

• Customer oriented
• Well organized and methodical
• Excellent communication skills both written & verbal
• Ability to work successfully on a team
• Ability to present information effectively
• Demonstrates understanding and experience with Infrastructure areas such as databases, servers, cloud systems, networking etc.
• Demonstrates understanding of Operational Excellence based on ITIL v3.0 or higher

 
Language

• English language Advanced Read / Write and Conversation. Requires to work with global teamsacross the world
• Portuguese language is considered a plus